I UNDERSTAND that payments may take up to 10 business days to reach the vendor and that they will be sent either electronically or by check. My financial institution is not liable for any service fees or late charges levied against me. I also understand that I am responsible for any loss or penalty that I may incur due to lack of sufficient funds or other conditions that may prevent the withdrawal of funds from my account.

Back to Top

This Online Banking Agreement ("Agreement") defines the rights and duties between the customer ("You" and "your") and First Federal Bank, ("We", "us", "our" and "your bank") in connection with your use of our Online Banking services.

This information, along with any other documents or information we give you pertaining to your account(s) and Online Banking, establishes the rules which will control how your account(s) with First Federal Bank are handled. Please read this information.

You authorize us to provide you Online Banking services through such third-party suppliers as we may select from time to time. You may use Online Banking to:

Online Banking services must be used properly. You accept responsibility for making sure that you understand how to use Online Banking before you actually do so, and then that you always use in accordance with the online instructions posted on our web site, including, but not limited to, the Online Banking "Help" on our web site. You also accept responsibility for making sure that you know how to properly use your computer equipment, your internet browser software, and any personal financial management software which you use. We may change or upgrade the Online Banking services or the appearance or operations of our web site from time to time. In the event of such changes or upgrades, you are responsible for making sure that you understand how to use as changed or upgraded. We will not be liable to you for any losses caused by your failure to properly use Online Banking or your computer equipment.

You agree to maintain one or more accounts with us from which you will make the bill payment transactions initiated through Online Banking. You agree to keep a balance in your account sufficient to cover all bill payment transactions and all fees for which you are responsible in connection with Online Banking. We will not be liable to you for any losses caused by the closing of your account, any levy or execution upon your account, or by your failure to keep sufficient funds in your account.

Back to Top

Upon making application for the Online Banking bill payment service, you will receive an account ID and personal identification code by email to activate the service. Once the service is activated this special ID and code is not required, your online banking login will gain you access to the bill payment service.

It is recommended that payments made to third parties through the Online Banking bill payment service should be made 5 business days prior to the actual due date to assure prompt payment.

Your account will be debited within seventy-two hours after you have initiated the bill to be paid through the bill payment service.

You are responsible for providing the Online Banking bill payment service with the correct names, account information and address for the intended recipient(s) of the bill payment(s). By providing this account information, you authorize the Online Banking bill payment service to follow the payment instructions that it receives through the bill payment system.

The Online Banking bill payment service reserves the right to refuse to pay any person or entity to whom you may direct a payment. The Online Banking bill payment service is obligated to notify you promptly if it decides to refuse to pay a person or entity designated by you.

You will not receive cancelled checks for your payment(s) initiated through the bill payment service, but your bill payment checking or statement savings account will reflect the account debit on your periodic statement and you should retain the confirmation number for each transaction.

Back to Top

There are no set dollar limits for account transfers between your accounts with us. We reserve the right to establish limitations in the future.

Any single bill payment through Online Banking may not exceed $9,999.00.

Transfers from an Insured Investor (money market) account to another account or to third parties by preauthorized, automatic, or telephone transfer are limited to six per statement cycle with no more than three by check or similar order to third parties.

Transfers from a statement savings account to another account or to third parties by preauthorized, automatic, or telephone transfer are limited to six per month with no transfers by check, debit card, or similar order to third parties.

We reserve the right to close your Online Banking account for non usage.

We do not charge for inquiries or transfers made through Online Banking.

We do not charge a periodic maintenance fee or a setup fee.

We do not charge for Bill Payment.

In the future, we may add to or enhance the features of the Online Banking service. By using such added or enhanced features, you agree to pay for them in accordance with the fee schedule.

Back to Top

You agree to read all notices posted on our web site regarding security, before you actually use the Online Banking service. By using the Online Banking service, you agree to the sufficiency of the security precautions as described on our web site. You agree to keep your security code to access the system secret. We will not be liable for any losses resulting from your permitting other persons to use your security code to access Online Banking services.
 

Tell us AT ONCE if you believe your security code has been lost, stolen or used without your authorization. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days, you can lose no more than $50.00 if someone used the Online Banking service with your security code without your permission. If you do NOT tell us within 2 business days after you learn of the loss, theft or unauthorized use of your security code and we can prove we could have stopped someone from using the Online Banking service without your permission if you had told us, you could lose as much as $500.00.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from making the transfer if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods to a reasonable time.

If you believe your security code has been lost or stolen or that someone has transferred or may transfer funds from you without your permission, call or write us at the telephone number or address listed in this disclosure.

Back to Top

In case of errors or questions about your Online Banking service call or write us as soon as you can if you think your statement is incorrect or if you need more information about a transfer listed. Contact us at:

We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.

1. Tell us your name and account number.
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is in error or why you need more information.
3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will tell you the result of our investigation within 10 business days after we hear from you, or within 20 days if the claimed error involves a new account, and we will correct any error promptly. A claimed error involving a new account is one which occurs in the thirty-day period following the first deposit to a newly-opened account. If we need more time, however, we may take up to 45 days to investigate your complaint or questions and up to 90 days if it involves a new account, a point-of-sale debit card transaction, or a transaction initiated outside the United States. If we decide to do this, we will recredit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not recredit your account.

If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation, and we will debit your account for the amount previously recredited to you for use during the time we took to complete our investigation. You may ask for copies of the documents that we used in our investigation.

Back to Top

If we do not complete a transfer to or from your account on time or in the correct amount according to these terms and conditions, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable for instance:

• If, through no fault of ours, you do not have enough money in your account to make the transfer, or
• If you have an overdraft line credit limit and the transfer would go over your limit,
• If Online Banking was not working properly and you knew about it when you started the transfer, or
• If circumstances beyond our control (such as fire, flood, weather or other emergency) prevented the transfer, despite reasonable precautions that we have taken, or
• If the funds in your account are subject to legal process or other encumbrances restricting the transfer, or
• If we are holding uncollected funds in your account and the transfer would require the use of those funds, or
• If you sustain losses entirely caused by or attributable to third parties (such as telecommunications providers or merchants), or
• If your computer software or hardware fails to perform, or
• If the merchant mishandles or delays handling payments sent by us.

We will disclose information to third parties about your account or the transactions you make:

1. Where it is necessary for completing transactions, or
2. In order to verify the existence and condition of your account for a third party, such as a credit bureau, merchant or our third-party servicer, or
3. In order to comply with government agency or court orders, or
4. If you give us your written permission.

We will provide you with reference information for each transfer, which you properly initiate through the Online Banking service. If you do not receive reference information, it probably means that something is wrong with the transfer. We will not be liable to you in connection with any transfer or attempted transfer for which you do not receive reference information.

You will receive monthly statements if your account is a checking account. You will also receive a monthly account statement for your statement savings account unless there are no electronic transfers in a particular month. In any case, if your account is a statement savings account, you will get a statement at each quarterly period.

Back to Top

We may terminate your use of the Online Banking service, in whole or in part, at any time and for any reason, without prior notice to you. You may cancel your use of the Online Banking service upon thirty (30) days prior notice by contacting Online Banking support at 888-522-5524. You will remain responsible for all payment transactions, which you have initiated through the Online Banking service prior to such cancellation and for all other fees incurred in connection with the Online Banking service. You acknowledge that cancellation of your use of the Online Banking service does not cancel payment transactions, which are then outstanding.