Contact Us

Experience the prompt, courteous, professional, and efficient banking services at First Federal Bank.

Please note: If you have forgotten your password or gotten locked out of your Online Banking Account, click here to reset your password online in three easy steps.

Locations

Select a location for information on branch offices and ATMs in that city, including addresses, phone numbers, and maps.

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Account Information Center
Toll Free 1.866.242.3324 (1-866-AIC-FFBH) or Harrison Area 870.365.8329

Our Account Information Center (AIC) is your live, direct link to First Federal Bank. The AIC is open Monday through Friday, 7:30am-5:30pm, and Saturday, 8am-12pm. AIC Representatives are ready to help you:

• Check account balances.
• Transfer money between accounts.
• Reorder checks.
• Verify checks have cleared.
• Check current rates.
• Get a copy of a paid check or recent statement.
• Answer general account service questions.
• Answer any other questions you may have.

You may also contact the AIC via our Inquiry Form or the Secure Message Center if you need to reference account numbers or other sensitive information. For other inquiries, you may email aic@ffbh.com. Regular email is not secure and should only be used for general inquiries.

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VoiceLine 24®
Toll Free 1.888.254.6324 (1-888-2 LINE 24) or Harrison Area 870.391.2255

With First Federal Bank's VoiceLine 24®, you can easily access your account information absolutely free 24 hours a day, 7 days a week with any telephone in the world. Through VoiceLine 24®, you can gain information concerning:

• Account Balances
• Account Activity
• Checks Paid
• Interest Earned YTD
• Loan Information
• Last Deposits
• Funds Transfers
• CD Maturity Dates
• Office Hours

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Secure Message Center

First Federal’s Secure Message Center is a web-based, encrypted method for Team Members to correspond with customers. The Secure Message Center is provided by the Bank's Trusted Partner, Cisco, using their Registered Envelope Service.

Compose an E-mail if you are a registered user.

To become a registered user, contact the Account Information Center (AIC) Toll Free at 1.866.242.3324 (1-866-AIC-FFBH) or 870.365.8329 in the Harrison area. The AIC is open Monday through Friday, 7:30am-5:30pm, and Saturday, 8am-12pm.

For more information on the Secure Message Center, download the Cisco Registered Envelope Guide (PDF) for a step-by-step explanation or review the FAQs. If you need assistance with the Registered Envelope Service, contact Cisco’s Customer Support Monday through Friday, 7am-7pm at 1-866-412-6113.

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